Privacy Policy

Bounceville Melbourne LLC Effective Date: May 1, 2026

Last Updated: May 1, 2026
 
Bounceville Melbourne LLC ("Bounceville," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have about your information when you visit our website, book a party, purchase open play passes, or visit our facility at 1986 N Wickham Rd, Melbourne, FL 32935.
 
By using our website or services, you agree to the collection and use of information as described in this policy.
 
1. Information We Collect
Information You Provide to Us
We collect information you give us directly when you:

• Book a birthday party or event through our online booking system

• Purchase open play passes, memberships, or merchandise at our facility

• Sign safety waivers (electronic or paper) before participating in activities

• Contact us by phone, email, or through our website contact form

• Sign up for our email list, promotions, or loyalty programs

• Follow or interact with our social media accounts
   

This information may include:

• Name and contact information (email address, phone number, mailing address)

• Birthday child's name, age, and shirt size (for party bookings)

• Names and ages of children attending (for waivers)

• Parent or guardian name and signature (on waivers)

• Emergency contact information

• Payment information (credit/debit card details, billing address)

• Allergies or dietary restrictions you choose to share with us

• Photographs taken during your visit (if you consent or attend a party)
   

Information About Children
Our facility serves children, and we collect information about children with the consent and direction of their parents or legal guardians. We do not knowingly collect information directly from children under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA). All bookings, waivers, and account activity must be completed by a parent or guardian who is at least 18 years old.
 
If you believe we have collected information directly from a child under 13 without parental consent, please contact us immediately at Bounce@BouncevilleMelbourne.com and we will delete it.
 
Information Collected Automatically
When you visit our website, we may automatically collect:

• IP address and approximate location

• Device type, browser type, and operating system

• Pages visited, time spent on pages, and links clicked

• Referring website (how you found us)

• Cookies and similar tracking technologies (see Section 7)
   

Information from Third Parties
We may receive information about you from:

• Our booking system provider (Bookedin)

• Our payment processor (Clover and any merchant services)

• Our website host (Wix)

• Our waiver software provider

• Social media platforms when you interact with us there

• Marketing and analytics services
   

2. How We Use Your Information
We use the information we collect to:

• Process your party bookings, open play purchases, and memberships

• Communicate with you about your bookings, including confirmations, reminders, and changes

• Process payments and prevent fraud

• Verify identity and ages where required for safety and waiver purposes

• Respond to your questions, requests, and customer service needs

• Send you marketing communications about promotions, events, and updates (only if you opt in)

• Improve our website, services, and customer experience

• Take photos and videos at our facility for marketing and social media purposes (with consent — see Section 8)

• Comply with legal obligations, including tax, accounting, and safety regulations

• Defend against chargebacks, disputes, and legal claims

• Maintain records of waivers and incidents for liability purposes
   

3. How We Share Your Information
We do not sell your personal information to third parties. We share information only as described below:
 
Service Providers
We share information with trusted third-party companies that help us operate our business, including:

• Bookedin — our online booking and scheduling platform

• Clover and our merchant processor — for payment processing

• Wix — for website hosting

• Our waiver app provider — for safety waiver collection and storage

• Email and marketing platforms — for communication and promotions

• Cloud storage providers — for secure data storage

These providers are contractually required to protect your information and use it only to provide services to us.
 
Legal and Safety Reasons
We may share information when we believe disclosure is necessary to:

• Comply with applicable laws, court orders, or government requests

• Enforce our terms of service, waivers, and policies

• Protect the safety of our guests, employees, or the public

• Investigate fraud, chargebacks, or other illegal activity

• Defend against legal claims
   

Business Transfers
If Bounceville Melbourne LLC is involved in a merger, acquisition, or sale of all or part of its assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
 
4. Payment Information
Payment information (credit and debit card numbers) is processed by our PCI-compliant payment processors and is not stored on our servers. We do not have access to your full card number. We may retain limited information about transactions (such as the last four digits of your card, transaction amounts, and dates) for record-keeping, refunds, and dispute resolution.
 
5. Data Retention
We retain your information for as long as necessary to provide our services and meet legal, accounting, and reporting requirements. Specifically:

• Booking and transaction records: typically retained for at least 7 years for tax and accounting purposes

• Waivers: retained for the period required by Florida law and our insurance carrier (typically the duration of the statute of limitations for personal injury claims)

• Marketing contacts: retained until you unsubscribe or request deletion

• Website analytics data: typically retained for 26 months or less
   

You can request deletion of your information at any time (see Section 9), subject to our legal retention obligations.
 
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted payment processing, password-protected systems, and limited employee access. However, no system is 100% secure, and we cannot guarantee absolute security. If we become aware of a data breach affecting your personal information, we will notify you in accordance with applicable law.
 
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:

• Remember your preferences

• Understand how visitors use our site

• Deliver relevant advertising

• Measure the effectiveness of our marketing
   

You can control cookies through your browser settings or by using opt-out tools provided by services like Google Analytics. Disabling cookies may affect website functionality.
 
We may also use:

• Google Analytics to understand site usage

• Meta (Facebook/Instagram) Pixel to measure ad performance and retarget visitors

• TikTok Pixel if applicable
   

8. Photos and Videos
We may take photographs or videos at our facility — including during birthday parties and open play — for use on our website, social media, and marketing materials. By visiting Bounceville, you acknowledge that photos and videos may be taken in public areas of our facility.
If you do not want yourself or your child to appear in marketing materials, please notify a Bounceville staff member at the start of your visit, and we will make reasonable efforts to exclude you from photos and videos. You may also email Bounce@BouncevilleMelbourne.com at any time to request removal of specific images.
 
9. Your Rights and Choices
Marketing Communications
You can opt out of marketing emails at any time by clicking "unsubscribe" in any marketing email or by contacting us. You will continue to receive transactional messages (booking confirmations, reminders, balance notifications) even if you opt out of marketing.
 
Access, Correction, and Deletion
You may request to:

• Access the personal information we have about you

• Correct inaccurate information

• Delete your information (subject to our legal retention obligations)

• Withdraw consent where applicable
   

To make a request, email us at Bounce@BouncevilleMelbourne.com with the subject line "Privacy Request." We will respond within 30 days.
 

 
Do Not Track
Our website does not currently respond to "Do Not Track" browser signals.
 
10. Children's Privacy and COPPA
We comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. All party bookings, waiver signatures, and account activity must be conducted by a parent or guardian.
Parents and guardians have the right to:

• Review the personal information we have collected about their child

• Request deletion of their child's information

• Refuse to allow further collection or use of their child's information

To exercise these rights, contact us at Bounce@BouncevilleMelbourne.com.
 
11. Third-Party Links
Our website may contain links to third-party websites (such as our booking system or social media). This Privacy Policy does not apply to those sites. We are not responsible for the privacy practices of third parties. Please review their privacy policies before sharing information with them.
 
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated via email or a prominent notice on our website. Your continued use of our website or services after changes are posted means you accept the updated policy.

13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Bounceville Melbourne LLC 1988 N Wickham Rd Melbourne, FL 32935
Phone: (321) 327-4335 Email: Bounce@BouncevilleofMelbourne.com